At Whisker Wonders LLC, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

Return Eligibility

  • Items must be returned within 30 days from the date of receipt.
  • Items must be unused, undamaged, and in their original packaging.
  • Certain products, such as final sale items or customized pieces, may not be eligible for returns.

Return Process

  1. Contact Us: Email us at cristianjavierbonilla@wonderswhisker.com to initiate a return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number. Please include this number with your return shipment.
  3. Shipping the Item Back: Send the item(s) to the following return address:
    7272 Marvin D Love Fwy, #433, Dallas, TX 75237
    The customer is responsible for the return shipping costs unless the item is defective or damaged.

Refund Process
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.

Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at cristianjavierbonilla@wonderswhisker.com, and we will assist you in resolving the issue, including offering a replacement or full refund.